REDtone is known for its R&D capabilities which it has been building on since 1996 when its founding company, REDtone Telecommunications Sdn Bhd, commenced operations. Its R&D efforts were given a boost when it became the first MSC-status (Multimedia Super Corridor) company in Malaysia to be awarded a RM3.2 million grant under the MGS (Multimedia Super Corridor Research & Development Grant Scheme) in 1998. It received a further grant of RM3.5 million in 2001.
REDtone’s unwavering efforts in research, design and development of new products have yielded technological innovations which have won a string of awards in Malaysia and abroad. These innovations have not only served the company’s business interest but have also succeeded in setting industry standards and benefited the industry and consumers.
Regarded as one of REDtone’s key strengths, its R&D expertise sets the company apart from others in the industry and provides a unique competitive edge. As at end 2006, it has invested more than RM25 million in R&D.
REDtone's R&D facilities are located in Technology Park Malaysia (which is in the Multimedia Super Corridor).
The company has submitted eight patents that are pending registration.
R&D DOLLARS AT WORK
| 2004 | - Completion of MGS grant (Distributed TECS) to develop a distributed PBX System.
- Digital broadband E1 telephony board supporting the ISDN and C7 signalling protocol.
- Wizard (NEC edition) which is a desktop call-control application that works with an NEC IP PBX.
- VoIP telephony switches and gateways that implements across continent voice networks.
- Mobile transaction engine with automatic commission charges for Njoy.
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| 2003 | - REDtone Voice application including web billing and hot billing and self-CLIP negotiation services.
- Credit card auto charging and reloading system.
- Wizard that works with any kind of call line and with any PBX systems.
- Call logging.
- 2-way SMS to PC and mobile phone (similar to CellFone Inside).
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| 2002 | - Full-blown telco grade postpaid billing systems.
- Telco gateway enhanced to support prepaid billing services.
- Multi-level, multi-company, multi-commissions system.
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| 2001 | - Call Shop system (a TECS–based system customized for the Call Shop environment) which included full switching and call management system.
- SmartBook
- Unified messaging systems integrating to popular third party PBX and messaging software.
- Cellfone Inside.
- Telco gateway incorporating switching, IVR control and authenticating gatekeeper services.
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| 2000 | - TECS that combines hardware switching card – thereby unifying mailboxes for e-mail, fax mail and voice mail.
- Software for integrating voice, fax, email etc.
- Full DSP IP for PC-based PBX - algorithm for fully functional PC-based PBX including echo cancellation and multi-party conferencing.
- Voice to IP.
- Introduction of Smart Book – an electronic phone book that sits on the PC, whose directory allows users to make calls at a click, send SMS and confers CLIP capabilities onscreen.
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| 1999 | - Interactive Voice Response System generator (software).
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| 1998 | - Introduction of software-based (digital signal processor) DSP running on DOS® and Windows® platform.
- Auto configuration to read various cadences from PBXs.
- Call Accounting System for almost all PBX keyphones.
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| 1997 | - Introduction of software based voice processing – complete hardware and software intellectual property for voice mail system.
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